Number does not exist anymore?

[Stangem]

Yesterday i recieved a letter informing me i was behind with my payments, i thought I had paid everything and could not understand what it was about, but I paid £33 pounds thinking everything was sorted but on trying to call someone from the phone I was told the number no longer existed. So im finished with o2 and am getting another sim card tomorrow , but i would like my money returned as quickly as possible. I am very upset about this but i cannot understand what is going on but I will no doubt recieve a response blaming me for what has happened. Yours anoyed

Stan

number ************.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5]

@Stangem 

Indeed a direct debit would have saved you from this.

Guide: How to Pay Your Bill (Airtime & Device Plans) 

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to find help & contact O2 

[madasaf1sh]

@Stangem 

For the account to be disconnected, then the account must have been delinquent for a good couple of months, and you paying the debt doesn't mean o2 have to reconnect you, or to be honest refund you, as you owed the money....

Sorry but I would just move on with the new network, and hope you dont end up in the same position again..

[jonsie]

You were right, it was your fault 

good luck getting the money paid back.

You obviously owed it in the first place