Number Transfer

[Pamela]

Hello all!
So I am moving from Tesco Mobile to O2.
When I ordered my O2 phone and SIM, I gave them a PAC code number, to which they said my swap over date would be 26/03/20 and to turn my phone off until 6pm that day.
I did this, and the number still hadn’t changed.
I called O2 to which they said it was an invalid PAC code...
I called Tesco Mobile to which they gave me a new one and cancelled my contract with them (I was happy with that as my SIM would remain active until O2 used the PAC code!)
I gave this new PAC code to O2 to which they then informed me my change over would be the 31/03/20.
I turned my phone off etc. And after 6pm checked. Still the new number!
That same day, my Tesco Mobile SIM is no longer connected and it’s lost all signal.
So basically, 5 days later and it’s still the wrong number... how long do these things take?
This is so much hassle - I wish I didn’t even bother!
What I’m asking is what the heck do I do to solve this?..

[jonsie]

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

number ports are taking much longer than normal and there is a big backlog due to staffing issues

[MI5]

Number ports are taking ages currently
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Pamela]

That is a bummer!
Should I try calling them or just leave it a while longer??

[MI5]

You could try, but that is a challenge in itself right now!

[Pamela]

Oh I can imagine!
With all this stuff going on, they’re probably down on staff and having to do 5 peoples jobs at once 😞
I’ll probably just wait it out until everything calms down again and then try and call... see what’s happening!

[jonsie]

If you have the patience and good stress levels then give them a call to see if you can get them to action it straight away.

[Pamela]

I’ll see if I’m feeling patient tomorrow and see what the status is! Lol

[jonsie]

Fingers crossed for you @Pamela 

[MI5]

Good luck - you'll need it !