Not renewing on renewal date

[Anonymous]

Hi there,

Just wanted to know, how do I let O2 know, that I don't want to renew on my renewal date?

I want to explore other options, but I can't seem to find the right place.

Thanks.

[adamtemp64 · Accepted solution]

ring 202 and inform them they will explain the process you nedd to ask for a pac code if you want to keep the number

[perksie]

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@Anonymous wrote:

I want to explore other options, but I can't seem to find the right place.

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Tell us what you're looking for and we can point you in the right direction perhaps.

[Anonymous]

My advice is to get some Payg SIM cards from Networks your interested in and try them out for a week to see which one gives you good network and data connection.

if you decide to leave 02 then request an unlock to all networks so you can use any sim in the phone which also raised its street value if you decide to sell it on.

It's free for contract customers.

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Take care.