No signal

[Toni92]

Good afternoon, I have been having terrible signal now for months and it is continuing to get worse. I can’t explain the frustration trying to run a business which is all through your mobile device for it to be so unreliable. I also received a parking ticket as I did not realise my payment had not gone through a parking app as I had no signal. I have been trying to get in contact for some while but I have been so unsuccessful as even My o2 app will not allow me to sign in even though I have tried to change the password.

May someone please address this problem and hope it can be resolved.

Regards

Toni 

[MI5]

@Toni92 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guides may also help.

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[Enlli]

If you are getting no signal in a wide area I would be looking at a SIM or phone fault. If you put your SIM in another phone does the same happen?

May be worth getting a replacement from an O2 store. Call in with photo ID.

Also use WiFi Calling when at home

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Have a look at these guides

Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

[Oxonian]

@Toni92 

Picking up on your mention of issues with the O2 app, you can access MyO2 from the link at the top of this webpage.