No mobile data

[Annamac6241]

Hi. I recently used uswitch to change phones. But I switched from o2 to another o2 account. I wanted to keep my old number but it seems to be disconnected. So now my new and my old phone has no mobile data at all. Do I need to complete another step to activate my new phone and keep my old number? I submitted my PAC code when I completed order through mobiles direct so assumed all would be in place. I can’t get onto o2 account because my texts won’t be received. Thanks

[Cleoriff · Accepted solution]

All info about keeping your number is in this guide @Annamac6241 

Guide: Migration & porting into O2  

If you need additional help then message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.