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No connection to network abroad

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Anonymous
Not applicable

on ‎10-06-2013 23:54

on ‎10-06-2013 23:54

hi, have just got back from tunisia, and for the 2 weeks i was there i couldn't connect to any of the available networks. this is the first time i've had this problem, usually i get connected automatically, and can choose between at least 3 networks. the only difference this year is that i now have a pay and go go go sim. does anybody know what the problem can be?

 

Thanks.

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MI5
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In response to Anonymous
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on ‎11-06-2013 14:06

on ‎11-06-2013 14:06

I would think the best way to get it enabled would be to call 4445 from your phone or 0844 809 0222 from a landline.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎11-06-2013 08:42

on ‎11-06-2013 08:42

I guess you don't have international travel enabled on your account?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎11-06-2013 09:17

on ‎11-06-2013 09:17

hi, didnt realise i had to do this. i cant remember having to do this for my other sim cards, if i have done i've probably just forgotten about it!! do you know if i can do it online?

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MI5
Level 94: Supreme
In response to Anonymous
  • 152377 Posts
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Registered:

on ‎11-06-2013 14:06

on ‎11-06-2013 14:06

I would think the best way to get it enabled would be to call 4445 from your phone or 0844 809 0222 from a landline.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎11-06-2013 19:49

on ‎11-06-2013 19:49

ok, i'll do that. thank you.

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