Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Switching to Simplicity

Hi. I have finished my contract term but I am happy with my phone at the moment so am thinking of switching to simplicity tariff but if i choose the 12 month tariff and a new phone comes out that I want can I upgrade to that without having to wait fo...

Resolved! Online services help

I received an email stating my bill is overdue and I have tried make payment online and am unable to call as I am overseas.The online payment systems and my o2 are not working and the online chat is useless.I was advised by the chat advisor to email ...

Resolved! getting a pac code after 1 day???

I have an O2 sim (which came with my new phone) it has a fantastic phone nuber but I am on another network, can I register this sim and get a pac code for it straight away or is there a time you have to have it for?? Thanks in advance!

Resolved! Discount for O2 refresh airtime contract

HiI upgraded (O2 store) to a Samasung Galaxy S4 on O2 refresh.As I work for the NHS I got a 30% discount on the airtime part of the contract (£22-£6.60=£15.40)- great deal IMHO.Any idea how long it will take for discount to be applied? was told about...

Resolved! i need iban number

hello i need iban numer o2 because i alredy in germany and i can't pay my bill by direct debit, i can pay bill only by germany bank so they need iban and bic number o2 account. please help

Resolved! Phone Reactivation Times

My phone bill was overdue as there was a problem with my bank account, but I didn't get an email or text saying that it was overdue they just cut my phone off. I have now paid the bill and have waited hours for my phone to sart working again but I st...

Resolved! Minus Balance

On my latest bill it shows that my balance due is minus so many pounds(£), i was just wondering if anyone knew what it meant as i sadly do not. Thanks for any help

Resolved! NUS discount on Refresh

Hi,I recently renewed my contract, and in the store I mentioned that I had an NUS card. The assistant said that a discount on the monthly tariff would be applied - that I just had to wait for a text from them and reply to it. 3 weeks later and the te...

Resolved! billing information - UK browse & download page

Can anyone tell me... in the time column - is that the actual time the service was being used or the length of time it was used?

Resolved! Just bought an iPhone 5 today, fine to replace due to small scratch?

Just double checking on here, already asked on chat and I think it's fine but was just wondering... Basically bought the 5 from a retail store today, due to working all day i've not had time to go on it and i've just noticed a small scratch in the mi...

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