No Communication from O2 Regarding Account Updates – Help Needed!

[MarkyP1]

Hi everyone,

I’m hoping someone here can provide some advice or guidance, as I’m getting frustrated with my O2 account. I recently noticed some updates to my account, but I haven’t received any communication from O2 about them. My tariff and phone payments are fully current, and I have just one month left on my contract. The remaining balance is less than £60 for my phone and watch, so everything should be clear.

I’ve already contacted O2 through their website & call centre, and they directed me to an email address: creditfilesreferals@o2.com. However, I’ve still not received any clarification about the changes or why I wasn’t informed beforehand.

Has anyone else experienced something similar, or can you suggest what steps I should take next? I’m getting a bit worried, especially since I’m nearing the end of my contract. I don’t want to risk any negative impact on my credit file or account, especially given that we're currently going through a mortgage application and over such a small amount!

Any help or advice would be greatly appreciated!

Many thanks!

Mark 

[MI5]

@MarkyP1 

Not sure what comms you are expecting?

Your payments will continue to be taken by direct debit and when the end of your contract is reached, the device payments will stop and you will continue to be billed for the airtime, unless you change tariffs or cancel.

Guide: How does O2 Refresh work? 

Guide: Cancelling Your Contract