No 3G or 4g or any internet at all

[Janepalm]

Had a replacement phone iPhone 12 Pro Max and SIM card since having the device I can’t get no internet on it. I’ve reset all the network settings as guided on a thread on here. Any ideas it calls and send text messages just no data connection

[Cleoriff]

@Janepalm 

You need to call O2 and ask them to apply the iData bolt on.

Also, there are some bars on iPhones being sent out. If this is the case with yours it needs removing.

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5 · Accepted solution]

@Janepalm 

Check your postcode for any issues here 

https://status.o2.co.uk/