Network not working when using dual SIm

[JS8]

I currently have a dual SIM, O2 and a US sim. I’m currently in the UK with my O2 SIM turned on and I’m not getting any data or connecting to the O2 network properly.

I’m paying a monthly fee.

thanks

[Cleoriff]

@JS8 

Have a look at these guides

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

 We're just customers like you but it sounds as if you need someone to access your account which can't be done from the forum.

You need  to contact O2.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)

4445 or 0344 809 0222 (PAYG)

Guide: How to find help & contact O2