Network lost after tariff change

[ElliottH]

Hello, I have recently payed off both of my devices. An iPhone 11 - xxxxxxxxxxx and in iPad - xxxxxxxxxxxx.

I then changed my iPhone tariff to a sim only deal which I was told would change the following day. However I have now lost all service on my IPhone and on my account on the my 02 app I only have the iPad number on there which was supposed to be removed. 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Bambino]

This is a public forum. Go to the down facing arrow above the date and time in your post and click Edit Reply to remove your numbers or you may get spammed when you get reconnected.

I will ask an O2 advisor to look into this tomorrow. Their hours are reduced today owing to the Bank Holiday.

@O2Ryan can you please assist @ElliottH?

[O2Ryan]

Thanks for the tag ill send a private message over now.