Need help with the “Keep number” form

mjay2000 · ‎26-06-2020

Hey guys,
My phone will be arriving today and I want to keep my old number due to convenience.

I have looked at the form and I am a little confused can someone help me out? “Your mobile number” is this the number I want to keep or the o2 number?:

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form

MI5 · ‎26-06-2020

@mjay2000

The number you want to keep

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎26-06-2020

@mjay2000

Its YOUR mobile number you want to keep.

Veritas Numquam Perit

mjay2000 · ‎26-06-2020

I see yeah, that would be the obvious conclusion.
It’s just asking for my o2 tariff and what kind of phone I have...normally, on other transfer forms they have a “temporary number” and “the number you want to keep” field..

Anyway, it appears it has been solved. Thanks.

MI5 · ‎26-06-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎26-06-2020

Pleased you are sorted @mjay2000

Veritas Numquam Perit

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