My network isnt working

[elittle140]

Hi,

my phone says it has 5g network but nothing is connecting to it. please can you advise what the issue is? im also in australia and have free roaming and have never had this issue before. 

[Enlli]

Problem is down to Australian networks which are barring phones that don't have 4G Calling  (VoLTE) 

Seems some otherwise compatible handsets have got caught up in this

Nothing O2 can do.

See

https://community.o2.co.uk/t5/Tech-Support/Australia-Network-Coverage-IMEI-Block/td-p/1764408

[MI5]

@elittle140 

Try manually connecting to Vodafone as that has been reported as working.

[Enlli]

This may be a useful link. You can check if your handset is marked as compatible by the Australian Networks.

Obviously you need to be contract with 4G Calling enabled. If not then at least you will know if your handset will work with an Australian SIM 

https://amta.org.au/3g-closure-old/check-my-device/