Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I have 3 sims linked to my account and want to cancel 2 of them

I added two sims for mykids to my account and they now dont need them. How do i cancel their sims but keep my account?

Bar on my account

I have paid my bill how do I get the bar removed from my account?

Phone Bill paid but services still restricted

My services were restricted as I missed my monthly payment 2 days ago, I then paid straight away but my services are still down. It’s been 48 hours.

Resolved! Missing Voucher code - Samsung Galaxy Buds 2 Pro

Is anyone else still having issues with a missing voucher code? I bought the S23 256 GB base model back on 30/09/23 with the earphones being the final deciding factor. I've contacted O2 3-4 times through their phone line for them to say I should wait...

Resolved! Spend cap

Please remove any spend cap as I am in Vietnam on vacation and you are preventing me from working

Resolved! Sim Only Contract Change - Early Termination Fee

If an early termination fee is going to be charged on changing a contract is it shown as an upfront cost in the initial order or will it turn up on the next bill?

My new contract that was made on 11th November is different with the bill that you made today.

Dear Sir/Madam On 11th November I came to oxford street shop and your staff advised me to renew my contract with S24 sumsong Galexy basic and I can get a free tablet. My contract was explained by one of your staff at that shop for total monthly £33.1...

Resolved! VAT invoice

Can I get a VAT invoice forwarded to me via email for the contract I have just started

Advice

Looking for some information, i have recently moved to o2 and received my first Bill and on it is various premium services, two of which are around £10. I have no idea what these can be, has anyone any ideas?

Resolved! Sim is still on my old phone

I needed my esim to be transferred to my new phone and I have had no success in the 02 shop or with 4 different phone calls. For 3 days I have missed important phone calls yet I purchased a black Friday offer sim.Cannot seem to download a esim.Really...

O2

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