My bill

[Sexynic74]

Hello
Can you contact me on
Nicolasmith1974**Personal info**
Regarding my outstanding bill.
I need to set up a payment plan as my phone is disconnected
Everytime I set up a plan you still switch my phone off and this is not good for my stress and anxiety issues and I have yo keep calling yourselves to sort this out
If it can't be set up and my phone left on.
I will not pay the bill altogether I will just leave it

[MI5 · Accepted solution]

@Sexynic74 

We would not recommend not paying your bills.

You will suffer long term with a negative impact to your credit rating.

You should try to contact the payment management team, their number is here Guide: Coronavirus Community Help and Support 

You'll see that you can call them via Skype too, if you have no other phone to use.

[Cleoriff]

@Sexynic74 

Just to add, this is NOT O2, it's a community forum, so I hope you come back and read the above response from @MI5 

[Sexynic74]

Oh sorry I thought this was 02 on a private message.
Is there anyway I can remove my message then sorry

[MI5]

No need to remove it @Sexynic74 

It will stand as help for any others with a similar question, but you doo need to call as I advised above.

[Cleoriff]

@Sexynic74 

People often confuse this place as live chat, so don't worry