Monthly payment not taken

[Haphazard]

Hi

My bill (to 16 Dec) was generated on 16 Nov and due to bd paid today, 2 Dec. However, no money taken from my account. The O2 app says last bill paid, but the period quoted is last month, ie to 16 Nov. That bill was paid on 31 Oct. 

Do I have to wait until tomorrow for payment to be made? Need to know as want to then change direct debit.

Regards

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to find help & contact O2 

[Haphazard]

Thanks.

[jonsie]

Good luck @Haphazard 

[Haphazard]

Update 

Tried the second number as advised. Waited 20 mins for the call to then be disconnected. Is there a “good time” to ring? Would I have been better off ringing the main CS number?

Thanks again 

[MI5]

@Haphazard 

8.00am before the rush is the best time to call.

[Haphazard]

Thanks.

[Haphazard]

Resolved. Thanks. 

[jonsie · Accepted solution]

Glad you sorted it and hoped we helped @Haphazard