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Mobile data not working since moving from Virgin to o2

adam_daniel1986
Level 1: Joiner
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on ‎19-07-2023 11:41

on ‎19-07-2023 11:41

Since o2 took over Virgin and transferred my number over I have been unable to access my mobile data allowance away from a WiFi set up.

 

Any solutions?

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MI5
Level 94: Supreme
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on ‎19-07-2023 11:57

on ‎19-07-2023 11:57

@adam_daniel1986 

Try resetting your network settings or manually enter the correct O2 apn.

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv... 

https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Breanna
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on ‎20-07-2023 14:19

on ‎20-07-2023 14:19

@adam_daniel1986 were you able to get this sorted by changing the APN settings?

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