Not something we can tell you on this customer to customer forum.
Best speak to Payment Management
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
