Loyalty discount

[Anonymous]

Hi, I was wondering if O2 still gives a loyalty discount?    

I've been an O2 customer for ever (15+ years?) and used to receive a loyalty discount but have noticed that this is no longer on my monthly bill.   Any ideas?

[sheepdog · Accepted solution]

Nope. More or less disappeared a couple of years ago. The only way you can get any sort of sizeable discount is if you're staff or that you have a friends & family discount through your company or organisation. You could always try retentions for a deal but unless you spend loads then they will call your bluff and give you your PAC if you threaten to leave. 

[jonsie]

A loyalty discount is usually given for a specific length of time, usually the length of a current contract. Any upgrade or change of tariff usually means the loyalty bonus  expires. To be honest I'm not sure O2 do the discount any longer.

[Anonymous]

Aha I thought that might be the case.  Thank you for responding so quickly.

[Anonymous]

Loyalty discounts are no longer available for staff to give customers. Not sure of the reason why.

[Anonymous]

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@Anonymous wrote:

Loyalty discounts are no longer available for staff to give customers. Not sure of the reason why.

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S wasn't it something to do with when they brought in the new tariffs last march

[Anonymous]

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@Anonymous wrote:

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@Anonymous wrote:

Loyalty discounts are no longer available for staff to give customers. Not sure of the reason why.

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S wasn't it something to do with when they brought in the new tariffs last march

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I'm really not sure, just know that they're not avaiable.  Having said that, seen some horrendous ones where people with o2 for less than a year suddently had a loyalty discount...

[Anonymous]

That annoys me when people slip through & receive things like that for less amount of time

[Anonymous]

I like you had a loyalty discount which was only valid for 12 months when it dropped off I rung up customer service who couldn't add it back on but gave me the 50mms bolt on worth £5 a month with no end date so they do have some discretion