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Lost phone

danielaindow
Level 1: Joiner
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My phone was stolen, I have an old phone and sim to use. The SIM is for an old phone (iphone11). Can you help me activate it? 

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Enlli
Level 69: Guiding Light
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You will need to report it to O2 as you will be liable for any phone use till you do

O2 will then send a replacement SIM with the same number

Guide: Lost or Stolen O2 Device? - How to Report it 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

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Enlli
Level 69: Guiding Light
  • 8917 Posts
  • 65 Topics
  • 1793 Solutions
Registered:

You will need to report it to O2 as you will be liable for any phone use till you do

O2 will then send a replacement SIM with the same number

Guide: Lost or Stolen O2 Device? - How to Report it 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 3
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MI5
Level 94: Supreme
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Registered:

@danielaindow 

You can also pop in store with photo ID to get a replacement sim instantly.

This also cancels the old sim immediately preventing any fraudulent use.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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