Solved: Lost phone numbers

Anonymous · ‎05-07-2015

I've just received a new sim (kept old number) from O2 shop which was installed by an assistant, however, I now only have my contacts' e-mail addresses and not phone numbers. Can anyone help with this?

MI5 · ‎05-07-2015

The numbers must have been stored on your old sim.
Put it back into the phone and copy them from sim to phone, then switch back to new sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-07-2015

The numbers must have been stored on your old sim.
Put it back into the phone and copy them from sim to phone, then switch back to new sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-07-2015

Thanks, somehow fumbled my way through and now have numbers!

Bambino · ‎05-07-2015

If you have a Gmail account you can back up all your numbers to that.

I DO NOT WORK FOR O2

MI5 · ‎05-07-2015

Glad you are sorted but as Bambino has mentioned, you should look at backing them up now so you don't loose them again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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