Solved: Lost SIM card and can’t access phone number

avz2024 · ‎15-11-2024

I have lost my UK O2 sim card whilst abroad (as I bought a temporary one for overseas). I can’t access My O2 to get a new SIM card as the app requires a verification from my number, which I now don’t have as I lost the SIM. How can I access My O2 to request an eSIM whilst abroad?

Enlli · ‎15-11-2024

Even if you could access MyO2 you cannot order a replacement that way any longer.

You need to report the SIM lost to O2 as per this guide

Guide: Lost or Stolen O2 Device? - How to Report it

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎15-11-2024

Even if you could access MyO2 you cannot order a replacement that way any longer.

You need to report the SIM lost to O2 as per this guide

Guide: Lost or Stolen O2 Device? - How to Report it

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎15-11-2024

@avz2024

You can use Skype to call Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Lost SIM card and can’t access phone number

How do I cancel a order

how to speak to someone at o2

ESim issues

Switch Up Online - Not working

ordered device and no update