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Lack of transparency

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ChrisT
Level 1: Joiner
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on ‎17-09-2018 17:53

on ‎17-09-2018 17:53

There is an unexplained charged on this months bill of £4.50 for "Things I have bought". As a relatively new customer expecting a monthly charge of £25, I can see no reason for this extra charge when I have NOT bought ANYTHING. This troubles me and I'm seeking some clarity. Can anyone help please??
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MI5
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‎17-09-2018 17:58 - edited ‎17-09-2018 18:00

‎17-09-2018 17:58 - edited ‎17-09-2018 18:00

Check the help here @ChrisT
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... 

If it is a premium rate charge call customer services to get premium bars and charge to mobile bars on your account to prevent re-occurrence. 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎17-09-2018 17:58 - edited ‎17-09-2018 18:00

‎17-09-2018 17:58 - edited ‎17-09-2018 18:00

Check the help here @ChrisT
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... 

If it is a premium rate charge call customer services to get premium bars and charge to mobile bars on your account to prevent re-occurrence. 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎17-09-2018 20:33

on ‎17-09-2018 20:33

@ChrisT This is an informative site as well: https://payforitsucks.co.uk/ 

I DO NOT WORK FOR O2



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