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Is 5g a bolt on?

MarkB1604
Level 1: Joiner
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on ‎02-06-2022 16:34

on ‎02-06-2022 16:34

I recentley moved to O2, I got a plan and galaxy s21+ and I thought a 5g tariff. I have tried everywher to get a 5g signal but no joy. I phoned customer service and was promised it would be activated (Bolt On). 2 months and still waiting. Is 5g a bolt on or are o2 just slow in turning it on? 

Has anyone else had this problem and if so how did you resolve it. I'm considering using my right to cancel as I am not being given the service I was promised.

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MI5
Level 94: Supreme
In response to MarkB1604
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on ‎03-06-2022 19:02

on ‎03-06-2022 19:02

@MarkB1604 

Yes, 5g does need to be enabled on your account.

You need to call O2 again as it sounds like it hasn't been done properly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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