Solved: I’ve been over charged by 02

Taleka · ‎08-12-2021

O2 have been over charging me for months I’ve been unable to get through to anyone for months messenger’s service says it’s to busy and when I finally got through on the phone the lady said the system was down and placed me on hold… that was 1hr:45mins ago and no one came back.
my bill has been £10 over for the last 9 months atleast. Please can o2 contact me immediately. This is unacceptable.

MI5 · ‎08-12-2021

@Taleka

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-12-2021

@Taleka

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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