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I had an iPhone 7 Plus number I want to know why you have still been charging for it

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Paulb57
Level 1: Joiner
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on ‎24-04-2022 15:06 - last edited on ‎24-04-2022 17:53 by Moderator

on ‎24-04-2022 15:06 - last edited on ‎24-04-2022 17:53 by Moderator

Why haven’t you cancelled this phone as I was promised in store?

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madasaf1sh
Level 78: King of Kings
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on ‎24-04-2022 15:13

on ‎24-04-2022 15:13

@Paulb57 

This isnt customer services, so no one will know why, but Store's cant process cancellations, so you should have spoken to Customer Services. 
They can  be contacted on 0344 809 0202 

Also see this guide Guide: Cancelling Your Contract 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12108 Posts
  • 69 Topics
  • 3230 Solutions
Registered:

on ‎24-04-2022 15:13

on ‎24-04-2022 15:13

@Paulb57 

This isnt customer services, so no one will know why, but Store's cant process cancellations, so you should have spoken to Customer Services. 
They can  be contacted on 0344 809 0202 

Also see this guide Guide: Cancelling Your Contract 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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