I can’t pay my bill because my 02 account is faulty

[DaveClarkWriter]

I need to pay my bill. When I log in, 02 does not give me the option to select the correct number, I have two numbers on this account. One is for Sky Mobile, no problem, that is being paid.

The other is for 02 with Virgin. I need to pay this bill but I can’t select the correct phone number.

I have tried phoning 02 but I had to give up as I am very deaf.

How can I kickstart my account without talking to people.

I don’t seem to be getting my bills either.

Hopefully someone from 02 can see this and help?

[Bambino · Accepted solution]

@DaveClarkWriter This is not O2. This is a customer community. You can reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)