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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237583 Views
  • 2 replies
  • 2 kudos

Resolved! Blocked text messages

I seem to have blocked my phone from allowing g me to enter any competition via text message.How do I get this removed?

Djc by • Level 1: Joiner
  • 1690 Views
  • 6 replies
  • 0 kudos

Upfront Payment Reservation

Hi, I'm hoping someone can assist me with an issue I'm facing. Whenever I try to place an order online, I keep encountering the following message: "We couldn’t process your payment. We're sorry, but we've been unable to process your transaction. Plea...

c_j by • Level 1: Joiner
  • 354 Views
  • 1 replies
  • 0 kudos

Won’t let me upgrade

Won’t let me upgrade even though it’s the same bank details 

Ash25 by • Level 1: Joiner
  • 165 Views
  • 1 replies
  • 0 kudos

REGISTERING MY SIM ON A NEW PHONE

I have swapped the SIM from old phone (A Samsung Galaxy S24+) which has a broken display to a temporary Samsung S24. All the apps and data have come across Ok on the Wi-Fi however I cannot connect to the O2 network. The message is " Not Registered on...

REDROCK by • Level 1: Joiner
  • 312 Views
  • 2 replies
  • 0 kudos

Phone lost abroad

Lost phone in Paris on Tuesday 23rd September. Can you check if it has been used since. Can you block or locate it from GPS. Will replace when I return to UK on 24th October. Any advice?

ian121 by • Level 1: Joiner
  • 184 Views
  • 1 replies
  • 0 kudos

e sim

Received an o2 email as apparently i now need a new sim called e sim so i can use my wifi callingFoe e sim not recieved any more contact in past hour now my phone sim is disabled

Shim by • Level 1: Joiner
  • 252 Views
  • 3 replies
  • 0 kudos

Over payment

I paid twice this month and now in credit can i get a refund?

Alex45 by • Level 1: Joiner
  • 203 Views
  • 1 replies
  • 0 kudos

. this cancel contract and direct ebit

[REMOVED] i wish to cancel direct debit on this number and contract as per the 30 days notice [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts

freskon by • Level 1: Joiner
  • 177 Views
  • 1 replies
  • 0 kudos

Direct debit

Hi, the assistant in the shot set up a direct debit for me but it didn’t come out of my account and I had to make the payment manually. And on the app it says that I have a direct debit set up. Please could you advise? Thanks.

Greta16 by • Level 1: Joiner
  • 167 Views
  • 1 replies
  • 0 kudos

Paying my bill

I’m trying to pay my bill and access my account but the restrictions are not allowing me to receive message so now I can’t pay my bill

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