Solved: How to unlink two My o2 accounts?

Polzky · ‎30-04-2015

I have linked my account with my gf some time ago. Her contract ran out and is disconnected, there is only my contract in my name on the account but account details are hers and Im not able to unlink accounts or change details. Tried online chat which is pathetic and called 202 but no help here either. Any ideas if (and how) this can be done? Thanks

MI5 · ‎30-04-2015

You can't.
When your contract is up for renewal you will have to take a new one and provide a different email so you get a new log in.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎30-04-2015

I think there's something in myo2 where you can tick to unlink them, @MI5 or @jonsie can confirm this

MI5 · ‎30-04-2015

You can't.
When your contract is up for renewal you will have to take a new one and provide a different email so you get a new log in.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎01-05-2015

That's the way it is these days unfortunately. Once linked the only way is to take out a new contract, not upgrade.

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