Solved: Re: How to cancel tariff change?

Anonymous · ‎11-09-2017

Team,

can anyone help me. Live chat isnt working and I have mistakenly changed my tariff to "Classic" as of the 1/10/17. How do I go about cancelling that and staying on the tariff I am on?

MI5 · ‎11-09-2017

Only live chat or by calling 4445
You can change it in your MyO2 but it won't come into effect until next month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-09-2017

Only live chat or by calling 4445
You can change it in your MyO2 but it won't come into effect until next month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎14-09-2017

Hey @Anonymous how are you getting on? It would be great to hear back from you to see if you're all good now or need any additional advice?

Thanks @MI5!

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