How long does it take to get "service"????

[Anonymous]

Waited for over TWO HOURS for a "live chat"assistant!!! What a total joke!! 

Don't O2 care about customers - or providing customer service??

Wait time to actually "talk" to somone is over 30 MINUTES!

Always the same - appalling customer service ... ALWAYS and you can do nothing about it ... EVER.

All O2 ever want is your money.

The maths is really simple - give better service ... and you'll get more from your customers!!!

O2 really should try it, some time!! Grrrrrr

It's now almost 5.30 ... been waiting for "live chat" for 4 hours, so far ... Laugh - I nearly went to Vodafone!!!

[Cleoriff]

Hi @Anonymous sometimes this link works better for Live chat...http://www.o2.co.uk/mobile/chatnow

or you could phone 202 contract .....4445 payg

Failing that, is there anything we could help with?

[MI5]

Sadly we know all too well what you are saying!

[Anonymous]

Nope - that don’t work either!!! 

Tried 202 - wait time, as I said = 30 MINUTES!! 

Trusted some other O2 nincompoop who said:

“Yes of course you can simply swap your i4 sim into your i5s - no problem.”

Well, there is a problem that I need help to fix - O2’s help!!!!! Cos it don't fit!!!

But if I can’t get through, how can anyone help?????? Grrrrr

[Cleoriff · Accepted solution]

If the sim doesn't fit then pop into an O2 store and get a new one @Anonymous Or order one online.

[Anonymous]

See, that's all the help I needed, but does a new sim affect or influence anything related to my old sim? All my iphone info is backed up, but backups are generally only so good - invariably you lose some of what you most wanted to keep when you "translate and upload" to your next/new phone... little in life is ever 'perfect', even less in technology!! But thnx for your help. Appreciate it

[MI5]

Nothing is stored on your sim these days.
Just get a sim swap in store and restore your backup to new phone. Job done

[Anonymous]

Thnx for that Will do pronto and move into the "modern age" with an i5s - a phone my son no longer wanted!