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High bill

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Annie74
Level 1: Joiner
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on ‎05-11-2021 14:29

on ‎05-11-2021 14:29

my bill is much higher than usual and my bill says its £10 over on minutes, i d like to know exactly what it is, i.e. pemium numbers , which i ndont use. 

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MI5
Level 94: Supreme
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on ‎05-11-2021 15:22

on ‎05-11-2021 15:22

@Annie74 

You can see a full bill breakdown in your MyO2 https://mymobile.o2.co.uk/ or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152273 Posts
  • 651 Topics
  • 29037 Solutions
Registered:

on ‎05-11-2021 15:22

on ‎05-11-2021 15:22

@Annie74 

You can see a full bill breakdown in your MyO2 https://mymobile.o2.co.uk/ or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TallTrees
Level 52: Innovator
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on ‎05-11-2021 15:58

on ‎05-11-2021 15:58

Hi @Annie74 

Welcome to the O2 Community Forum

Also check this out 

Guide: A Guide to Deal with Spam/Scam Calls and Text 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

If you never use premium numbers get Customer Services to put a bar on Premium numbers 

Also bar Direct billing that you do not know about.

Good Luck and best wishes 



HAPPINESS IS BEE SHAPED

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