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@Jj15 This is not O2. This is a customer community. It would be difficult to offer you advice unless you can be more specific about your issue.
You can download Skype Guide: A Guide to Skype and call customer service free on 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Alternatively, call into an O2 store. Be sure to bring photo ID with you.
