Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! direct debit still running

Hi - you are still taking a direct debit even though i left o2 months ago - please refund the money after leaving Chris

Multisave discount

I would like to switch my husbands any my contracts to o2 after vodafone switched off the 3G network that our village relies on, we have hardly any 4G coverage. Wen would also like new phones when adding both new phones and contracts to the basket I ...

Unable to log in to my account

I am unable to log in despite you sending me a code three times my request to log in is denied each time

Resolved! O2 Switch Up

Hi, I have o2 Switch up on my contract however, i’m using a different handset to the one assigned to contract. The contract is iPhone 14 but i use an 11ProMax which has been better for me, I am assuming that the Switch-up option would no longer be a ...

Resolved! Account closure

Hello, I have recently left the UK and hence requested to close my o2 account. On April 26 I have received an email stating that my number was disabled and my final bill will be provided within next 14 days. We are nearing those 14 days deadline but ...

Resolved Fraud Case Money Credited to Wrong Account

I was involved in a Fraud Case back in October 23. Someone had ordered a phone and set up a contract using my details. I was able to contact O2 prior to the phone being sent and report the fraud however it dragged on for months with several letters/e...

Resolved! Login in my o2

Hi. Can some explain to me why i can’t login in my o2?

e sim

I cant access my 02 account as it wants to send a text to my mobile number - but my phone isnt receiving texts until i can access the account and the qr code to set up the e sim

Resolved! using my phone for free hotel wifi in the USA and Caribbean

Im off to the US and the Caribbean this week, if i turn off roaming and leave phone in airplane mode, will i be able to connect to free hotel WiFi without being charged

o2 toke payment from my account twice!

Hi I'm just having a few problems figuring out as to why o2 has toke their money from me twice. I had made my payment for my bill and they had accepted it but then 2 days later they toke the same amount of me and I'm not sure what for? I gave them th...

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