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Friends and Family Discount

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Rachel1990
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on ‎15-10-2019 20:47

on ‎15-10-2019 20:47

I currently have a pay monthly contract with a friends and family discount applied. Once my contract expires or I upgrade, do I lose this discount?
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MI5
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In response to Cleoriff
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on ‎15-10-2019 21:12

on ‎15-10-2019 21:12

@Rachel1990 

Your contract never "expires"

Even after you have completed your minimum term, the contract continues to roll on a 30 day basis. During this time, your discount will remain.

If you upgrade, you will need to apply again Guide: O2 Open & Friends and Family discounts - How to sign up 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff
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on ‎15-10-2019 20:51

on ‎15-10-2019 20:51

@Rachel1990 

Yes you would lose it when contract expires and have to apply again when you upgrade...

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MI5
Level 94: Supreme
In response to Cleoriff
  • 149953 Posts
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on ‎15-10-2019 21:12

on ‎15-10-2019 21:12

@Rachel1990 

Your contract never "expires"

Even after you have completed your minimum term, the contract continues to roll on a 30 day basis. During this time, your discount will remain.

If you upgrade, you will need to apply again Guide: O2 Open & Friends and Family discounts - How to sign up 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎16-10-2019 14:33

on ‎16-10-2019 14:33

Hi @Rachel1990 , 

Welcome to our community! Let us know if you're all sorted or need any additional advice at any point. Or if you just want to have a chat! slight_smile

 

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