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Free texts

Anonymous
Not applicable

on ‎04-09-2017 16:46

on ‎04-09-2017 16:46

In the last few days I purchased a £10 top up but now it's charging me for textes can you clarify this for me 

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MI5
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on ‎04-09-2017 17:09

on ‎04-09-2017 17:09

You need to check how many free texts you have remaining in your MyO2 http://www.o2.co.uk/myo2 but also be aware that premium rate texts and international texts are included in your allowances.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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‎05-09-2017 13:34 - edited ‎05-09-2017 13:35

‎05-09-2017 13:34 - edited ‎05-09-2017 13:35

Hi @Anonymous welcome to our forum! slight_smile Did you manage to check in My O2 about the texts as per MI5's advice above? Let us know how you get on and if we can help more!

 

From the Big Bundles info page in case helpful:

 

Once you have used your allowances you'll pay our standard rates:

  • Calls cost 35p a minute
  • Texts cost 15p each (excluding picture or premium messages)
  • 50MB of data costs £1 a day
  • Free Priority and O2 Wifi
  • International and roaming rates apply
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