Solved: Re: Fraud

claudia1 · ‎20-10-2018

It's been long time now that I'm trying to solve an issue with 02 they keep saying that I will receive a call within 48 hours but days and days are passing by.
Since may a game company is taking 4.5£every month. We managed to block this but nobody seems to help with the refund.
I have contacted the company but answer machine is answering and not calling back.
It's almost 100 pound and I want my money back.
I hope someone in this department can help as no live chat and not customer service were able to help.
Thanks

adamtemp64 · ‎20-10-2018

You need to follow the guide here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64 · ‎20-10-2018

You need to follow the guide here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎20-10-2018

In addition, you will find some independent help here @claudia1
https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎20-10-2018

@claudia1

Additionally please contact customer services https://www.o2.co.uk/contactus and ask them to place these bars on your account. It will stop this happening again

Bar all Direct to Bill Debits
Premium Bar (calls to premium numbers, 090, 070 etc.)

Veritas Numquam Perit

Anonymous · ‎20-10-2018

This isn’t actually a department. This is a customer forum. We are all customers like you here

O2

Fraud

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Delayed payment

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Australia

Need to subsribe my amazon prime