First bill

[JessPuds]

I got out an iPad on 17/03/2021 and paid £25 upfront, I didn’t have to pay anything else until recently £13 was taken out of my account on 07/04/2021 for my airtime bill but the monthly cost is supposed to be £38 so why hasn’t the rest been taken at the same time?

[Cleoriff]

@JessPuds 

If you upgraded, you may have been in credit from your last bill. Both payments should come out at the same time.

https://www.o2.co.uk/help/account-and-billing/how-to-pay 

https://www.o2.co.uk/help/account-and-billing/your-bill 

If you are concerned then call O2. All numbers are in this guide  Guide: Coronavirus Community Help and Support 

[JessPuds]

No I’m new to O2

[Cleoriff · Accepted solution]

Then call O2 @JessPuds 

All numbers in this guide Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call