Faulty Phone Replacement

[ADSRT82]

Hi all. 

I've an Oppo Reno 4 Pro 5G for less than a year and have started to experience a number of issues - charging point not keeping charger/headphones in place, loss of VOOC charging and phone not restarting when rebooting.  And now the battery seems to drain pretty quickly.  Anyway, I need to send the phone off for repair but was wondering if O2 provide a replacement handset whilst the phone is off for repair?  I don't particularly trust Oppo to repair quickly as the other support i've received from them to date has been dreadful.

 Thanks!

[Cleoriff · Accepted solution]

@ADSRT82 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this