Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Early termination

Hi all. As I don't use my o2 SIM no more because I'm not happy with the service and it runs out 2023. I've read that as an o2 refresh customer which I am, I can get an early termination no charge? But have I got too long for me to be eligible? Thanks

Resolved! 5g

I have recently upgraded to unlimited data and ever since I have I dont get 5g can you tell me why?

So, just where is my new device 02?

TL;DR / No Sarcasm: I've upgraded, the device was dispatched next day delivery, 48 hours later it hasn't turned up (this isn't the first time this has happened with 02), there is no way to get in touch with 02 to investigate where the device is. I wa...

Resolved! Google Pixel- Bose headphones free gift

Hey Guys, Purchased a Google Pixel 6 on the 27th Oct as it came with a free gift of BOSE headphones ( This was the last day to claim the gift) Not seeing any info in the email received regarding how I claim these headphones. Can anyone point me in th...

Resolved! Can I Keep my number after I pay off early.

Hi all. Im wanting to pay off my contract early so I can upgrade to s21. So. Can I pay it off. Then upgrade to another phone with 02. But keep the same number? Thank you

Resolved! Contacting o2 by phone without a o2 phone

Hi Everyone, I currently have 2 iPads with o2, I pay monthly for the data and want to cancel it. I cant find a number to ring. As i don't have a mobile with them i cant call the number they say to on a phone. Does anything know where i can find it pl...

Resolved! SIM only contract: Failure to port numbers from BT to O2

It is nearly three weeks since two SIM only numbers should have been ported from BT to O2. Despite many calls to 'Customer Service' and official complaints, still unable to receive calls from anyone with the O2 SIMs. O2 'Customer Service' now refuse ...

Resolved! Downgrade iPhone 11Pro to iPhone 6

Hello,Can I change back to my old iPhone 6 (from current iPhone 11Pro) without changing my tariff?Thank you

O2 Travel Inclusive (75 countries) - Is this no longer available on sim only contracts?

Has the O2 Travel Inclusive (75 countries) extra gone from sim only contracts? It looks like theirs now a Virgin offer instead (which clearly won't be of much use for those without Virgin)? Thanks

Resolved! Discount

Hi can anyone help me i recently purchased a 12 pro Max in store and the man who served me told me I could add a uni days discount for air time but I don’t understand how to do this. If someone could help that would be great thanks

O2

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