- 1 Posts
- 1 Topics
- 0 Solutions
1 ACCEPTED SOLUTION
Accepted Solutions
- 40372 Posts
- 246 Topics
- 1816 Solutions
Hi @M-M1 - you need to call O2, numbers in here, around 08:00 this morning and tell them what has happened: Guide: Coronavirus Community Help and Support
I would also check any account which you would access from your phone, and change the passwords if your browser in the phone had saved credentials for those sites.
Also put a lock PIN on your phone, so anyone picking it up has no chance to access apps on it without knowing your PIN. Don't assume that the person just made a single chargeable call. Good luck.
- 40372 Posts
- 246 Topics
- 1816 Solutions
Hi @M-M1 - you need to call O2, numbers in here, around 08:00 this morning and tell them what has happened: Guide: Coronavirus Community Help and Support
I would also check any account which you would access from your phone, and change the passwords if your browser in the phone had saved credentials for those sites.
Also put a lock PIN on your phone, so anyone picking it up has no chance to access apps on it without knowing your PIN. Don't assume that the person just made a single chargeable call. Good luck.
- 128524 Posts
- 835 Topics
- 7598 Solutions
Hi @M-M1
If you reported it lost BEFORE the call was made Guide: Lost or Stolen O2 Device? - How to Report it then O2 should reimburse you. However, if the phone was accessed and you hadn't reported it lost, then you don't stand much chance of proving that it wasn't you who made the call.
Give O2 a call on 202 or 0344 809 0202 to see what they say....
Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.
.gif)
