Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can I cancel my contract due to poor network?

I recently got an O2 SIM as part of a contract with Virgin Media for broadband & TV. I've had it a couple of months now, I was hoping it was teething troubles but the reception at home is terrible, practically unusable for voice calls. Before that I ...

Resolved! Early upgrade

How long will I have to wait before I can upgrade on the sim only early upgrade deal

Resolved! international numbers

Recently had a text saying I have made my first call to an international number and this is not included in my tariff but I have not made an international number call at any point should I be worried.

Direct debit

Hi, I have a data sim and monthly sim with 02 but the direct debit keeps going out on the 16th and I get paid on the 20th. Now my phones been blocked and I have no way of using my phone til the 20th when I get paid. Please can you change the direct d...

Resolved! First monthly payment

Hey! So I’m thinking of getting a new phone however I just want to ask do you need to pay the first monthly bill straight away? Or the month after you first get the phone? thank you in advance

Resolved! Cancel my plan and continue to pay my device

Need help I want to cancel my sim plan had for 2 years now but my contract states to do this I would need to pay off the remainder of my device which is 11 months , with cost living rising I can't afford both so want to some how cancel my sim but con...

Resolved! 'Something went wrong' when trying to order Pay Monthly SIM

Hello there, I am an existing O2 customer with a PAYG mobile number. I have been trying to take out a new contract and move my existing mobile number from Three to O2. On the checkout page I am asked whether I am a new or existing customer. After cli...

Resolved! Cancel tariff

I bought a tablet on a year device plan and have paid that off. i want to cancel the tariff but there isn't an option for it. all the options just say phone 202 but i don't have time to sit on hold for hours. is there a way to cancel it online or thr...

No service / no SIM after transferring to 02

Hi any one help me Start porting(transferring number) from Plusnet to 02 on 30th may 2022 don't happen till 31th at 7am O2 sim say no service no SIM Plusnet when off at 2pm No service so now I have no working number Plusnet say no service but know it...

Start charged me without received sim card

I did not received O2 sim card, why O2 sent me a bill to start charging me.

O2

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