Extra Charges

[Anonymous]

Hi, i am not paying £63 this month because I was wrongfully charged and they refunded it so I manually payed the correct total but you are threatening to cut my phone line off. I have a dependant and need to be able to make and receive calls from her school/ childcare!! I dont need this to be deducted from my next bill just take it off now as i have paid the correct amount already

[pgn · Accepted solution]

Any over-payment will be used to settle Airtime next bill, but Device Plan will still come out on the payment date unless you contact O2 Payment Management to mak a payment to your Airtime plan at least 7 days before your Direct Debit date. 

Guide: How does O2 Refresh work? 

Good luck, @Anonymous 

[jonsie]

Poof....gone just like that...

[pgn]

[Oxonian]

You can beat it when someone comes on here simply to have a good rant ! 🤣