Esim

[Mark1967]

Hi Everyone,
Hope you can help out?
I'm after an esim for my recently purchased Samsung Watch 3, how do I get one online? I work nights so can't make it to an O2 shop or call customer service.

All help appreciated!

Mark.

[Bambino]

@Mark1967 I believe you can call customer service up to 9 pm. I know the online advisors are on until that time on weekdays.

I will also tag another online advisor who will be on in the morning and can hopefully help. @O2Georgina can you assist?

[MI5]

@Mark1967 

You can only get one in store unless you buy watch from O2, sorry.

[Anonymous]

@Mark1967 Hi, the eSIM is embedded, you can't install or remove an eSIM.

[Mark1967]

Hi, thanks for your reply.
Maybe I should have been a little clearer as to what I'm after. The Samsung Watch 3 is LTE, I'm after the esim pack so that I can make and receive calls on the watch.

[O2Georgina]

Morning @Bambino  Thanks for the tag

@Mark1967  I will send you a private message now

[MI5]

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@Mark1967 wrote:
Hi, thanks for your reply.
Maybe I should have been a little clearer as to what I'm after. The Samsung Watch 3 is LTE, I'm after the esim pack so that I can make and receive calls on the watch.

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Yes I understood the question and you need to go in store so they can activate the esim and set it up on your account.