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Disney Plus

ChelseyDillon
Level 1: Joiner
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on ‎21-04-2020 16:25

on ‎21-04-2020 16:25

hi, I got an email from you with a 6 month free for Disney plus however on my recent bill you have charged me for it.

please can someone look into this for me?
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jonsie
Level 94: Supreme
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on ‎21-04-2020 16:27

on ‎21-04-2020 16:27

Did you redeem the extra by following the link in the email or through My O2?

If you have been charged incorrectly you need to call O2

Guide: Coronavirus Community Help and Support 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
In response to jonsie
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on ‎21-04-2020 16:42

on ‎21-04-2020 16:42

@ChelseyDillon 

Free is only for new and upgrading customers.

Current customers are charged £3.99 for the pleasure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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