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Direct debit

Tomb2
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How do I change direct debit date

Message 1 of 13
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MI5
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@Tomb2 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

or under bills in your MyO2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 13
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pgn
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@MI5 wrote: 

or under bills in your MyO2


Having explored MyO2 app and web billing and payment options  recently, @MI5: I think that option has disappeared post-360, unless you have managed to change your DD date in recent times yourself via MyO2. 🤷

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Enlli
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Just checked the Web version and got this

1000010516.jpg

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Enlli
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Same on the app @pgn @MI5 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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pgn
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@Enlli wrote:

Just checked the Web version and got this

1000010516.jpg


That's good to know, @Enlli - is that down in the "Set up DD" section, where you can change your bank account details?

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MI5
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@pgn wrote:

@MI5 wrote: 

or under bills in your MyO2


Having explored MyO2 app and web billing and payment options  recently, @MI5: I think that option has disappeared post-360, unless you have managed to change your DD date in recent times yourself via MyO2. 🤷


I still have the option but if not, then a call is required as per the details I gave above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 13
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Enlli
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@pgn wrote:

@Enlli wrote:

Just checked the Web version and got this

1000010516.jpg


That's good to know, @Enlli - is that down in the "Set up DD" section, where you can change your bank account details?


Billing > Payments > Cards and Direct Debits on the Web Version

 

Other Services > Manage Direct Debit and payment cards in the App

 

 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 8 of 13
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pgn
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Thanks, @Enlli

As one of those with a card linked for payments, and not DD, perhaps it is a section beyond this one below which I see from the App:

Set up your Direct Debit

Close Dialog
Account holder full name
 
Account number
 
Sort code
 
Validate account
 
 
Message 9 of 13
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Cleoriff
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@Enlli @pgn @MI5 

I think the section under account number has re-appeared over last two days (Date range)

I wanted to make sure I was giving members the correct info re changing bank details, so checked the web version a couple of days ago. All it showed was this.

Bank account 1.jpg

Two days later I get this (added to above box)

Bank account 2.jpg

So at least it's back where it should be!!

Veritas Numquam Perit

Girl in a jacket
Message 10 of 13
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