Direct Debit

[Dore37]

My direct debit left my account as it should on the correct date. A few of minutes later, O2 sent the money back into my account and I have no idea why. I had sufficient funds in my account. Never had an issue before. 

I have no idea if my bill is even paid now. The last thing I need is for it to go as a missed payment.

[TallTrees]

Hi there @Dore37 

Welcome to the o2 Community Forum

We are a customer forum and have no access to accounts

It does seem that you should contact o2 customer services to sort this out

They are on Social Media Here:

If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
Facebook, Twitter and Instagram

[MI5 · Accepted solution]

@Dore37 

If you need to pay again manually you can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

[madasaf1sh]

@Dore37 

Just to clarify, if the money was returned the same time, then you need to speak to your Bank, as it sounds like a banking issue, as all o2 do is request the funds it is then upto your bank to process that payment. 

I have had this in the past where my bank at the time saw 3 direct debits to o2 and thought it was fraudulent and cancelled them all...

So check with your bank to ensure the DD is still in place.