Direct Debit Help

[MFzr]

My Bill for this month came and as the virus crippled my income for this month i could not pay it, attempts to make contact with O2 have failed multiple times, the pay date is today and they have taken out the money which I was using to buy food. It is also a debit account and they have made an overdraft which is no in my card contract, ive cancelled the direct debit to prevent them from attempting further. what/who do i contact to get this money back?

[Bambino]

@MFzr You need to speak to Payment Management. All contact numbers are in the link below. You should not have canceled your Direct Debit. That will only cause more problems. Speak to your bank again.

Guide: Coronavirus Community Help and Support