Direct Debit Date

[Anonymous]

Can anyone help me.. Am trying to find out what date my direct debit goes out for my Pay monthly account. Have looked at my bank statements but is always differentdates.. Cant just e mail O2 lime the good old days u have to pick stupid options that dont get me anywhere!! 

[adamtemp64 · Accepted solution]

your dd date is 14 days after bill is produced. look in my o2 you should see your billing date.

It changes slightly each month as there are different numbers of days in the month assuming your bill date is in the ;ast 13 days of the month.

You can get o2 to ammend you billing date so it would always come out same date

[Anonymous]

Thank you very much.. O2 are saying I owe them Marchs bill (11th) but 13 days after that takes it too the 24th. They are cheeky buggers n have cut me off. Not good when you have a 2 year old n mobile is the only commu ication I have!!

[adamtemp64]

roughly when has the dd come out in the past?

[perksie]

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@Anonymous wrote:
Thank you very much.. O2 are saying I owe them Marchs bill (11th) but 13 days after that takes it too the 24th. They are cheeky buggers n have cut me off. Not good when you have a 2 year old n mobile is the only commu ication I have!!

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I doubt they have cut you off before the bill was due, a bill dated on the 11th March would have been produced 14 days earlier.

[MI5]

Your bill dates are roughly the same as mine so the March bill was generated at end of February.

If you look in "My O2" it will look like this:

Bill date 24th February 2013
Payment due on 10th March 2013
Latest bill amount £**.**
Balance*£0.00
Next bill date 24th March 2013

That means the bill should have been paid by the 10th March, (not 2 weeks after).

I guess you've been cut off becuase you are late paying - Did the DD not go through the bank OK ?

[Anonymous]

how do I change my direct debit date?

[jonsie]

Best bet is to call 202 after your month's payment has been taken. They will change it to a date to fit in with your needs.