Device plan larger payment

[Griffy]

Hello
I have a bit of extra money this month and would like to make an extra one off payment towards my device plan. I have looked on this forum and the advice is to go onto my o2 but when I try to make a larger payment it tells me to phone 202. I called this number however I was redirected back to the very same page that told me if I wanted to make a larger payment I would have to phone 202.

Feel like I may have missed something as everything seems to link back to the my o2 device plan page but as far as I can see that page tells you too phone up to make a larger payment.

Thanks guys

Thank you.

[MI5 · Accepted solution]

@Griffy 

You have to call customer service to make extra device payments.

Hold on the line for an agent when you call Guide: How to find help & contact O2 

[djbsuffolk]

You need to contact customer services. Making an extra payment doesn't reduce the number of payments you make, it reduces the amount you pay. For example if you owe £100 and have 10 payments of £10 and pay £50 as a lump sum then you will still have to make 10 payments, but now they will be £5 not £10. 

[Griffy]

Okay that's brilliant thanks for getting back to me guys I really appreciate it.

[Stela]

I have a same problem....i try to call in 202....stay on the line one hour.... I tried twice more, same thing again, and gave up... why is so hard to make extra payment....😒🤦‍♀️

[MI5]

@Stela 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am